As one of Canada’s most respected employee-owned construction companies, Eastern Construction stands at the forefront in delivering innovative, practical and sustainable solutions in the Industrial, Commercial, Institutional and Residential sectors. We think forward

With over 60 years of experience in the construction industry, we are known for our steadfast commitments, solid relationships, and industrious work ethic. We are resolute in our promise to always deliver above and beyond. We rise above

 

PRIMARY FUNCTION:

The primary focus is on user experience and to be the first point of contact providing the best end user support for everything related to IT.  This full-time position covers a very broad field allowing exposure to all areas of technology, day to day stability, support excellence, as well as vision and passion for technology and its application in construction are key in this department.  The right candidate will learn and apply their knowledge from day one, providing input and helping to shape IT in the company and continuing to advance in the department with potential for a long career in IT with Eastern.

 

KEY RESPONSIBILITIES:

  • Technical Support: Provides end user support for phones, computer printers, network, conference rooms and systems, and all IT-related peripherals.  Maintain computer, phone, printer, and network device inventory.
  • System Maintenance: Jobsite IT and conference systems setup and monthly maintenance visits.  Maintain processes: New user, computer setup, employee departures.
  • Record Keeping & Reporting: Track incidents to ensure a timely resolution and isolate potential recurring incidents.

 

LEADERSHIP & RELATIONSHIP MANAGEMENT:

  • Listening, Understanding & Responding: Listens, understands, and responds appropriately to the concerns of others by being receptive to new information, seeking out the facts before drawing conclusions, and showing a willingness to see things from another person's perspective.  After assessing the issue, takes the appropriate action to achieve resolution via verbal or written communication.
  • Customer Service Orientation: Maintains a professional, composed manner when interacting with both external and internal stakeholders.   Promptly handles enquiries and service requests in a courteous manner.
  • Teamwork: Demonstrates an ability to develop and maintain rapport with others, one-on-one and in teams.  Demonstrates an ability to communicate clearly with people at various levels of the organization.

 

JOB KNOWLEDGE & TECHNICAL SKILLS:

  • Hardware & Software Applications and Processes:  Proficient knowledge of tools and mechanisms for distribution of new or enhanced software across the organization, as well as configuring, installing and supporting the hardware and connectivity components of the overall communications infrastructure.
  • Computer Skills: Ability to proficiently use Microsoft 365 Applications, Apple iPhone setup and maintenance, and administration to complete daily functions efficiently.  Solid understanding of relevant networking languages and skills and relevant server administration tools.  Ability to use monitoring services.

 

INITIATIVE & SELF-MANAGEMENT:

  • Problem Solving and Investigation: Ability to break down problems and investigate issues or concerns providing potential solutions when required and escalating issues as needed.  Actively responds to employee’s systems related concerns and inquiries.
  • Multi-tasking: Ability to manage multiple concurrent objectives, projects, groups or activities.  Demonstrates effective judgment in prioritizing and time allocation. 
  • Organization & Time Management: Maintain files and documentation in a highly organized manner.   Ability to react to changing priorities with a sense of urgency.

 

EDUCATION, EXPERIENCE AND SKILLS:

  • University Degree or College Diploma in Computer Science or Engineering or equivalent work experience.
  • CompTIA A+ Certification or clear foundation similar to A+
  • Ideally 1+ years related work experience in a similar role. Preference will be given to those with experience working within the construction industry. 
  • Previous experience in a customer service-oriented role is highly desired.

 

Practical experience with the following systems preferred:

  • Windows 10 – primarily Lenovo laptops
  • Apple iPhone
  • Microsoft 365 – primarily Outlook, Teams, OneDrive, Word, Excel, Project
  • Bluebeam Revu Software
  • IBM Security Verify and Maas360
  • Ubiquiti Hardware
  • Telus Business Connect

 

COMPETENCIES & SKILLS:                                                      

  • Clear written and verbal communication skills; in person, via phone, in both one-to-one and group settings
  • Positive and professional demeanour, able to remain calm under stress/pressure conditions
  • Strong troubleshooting and critical thinking skills, curious and committed to ongoing learning
  • Efficient in gaining understanding of user concerns and diagnosing problems at all levels
  • Excellent customer service skills, able to show empathy and patience with stakeholders
  • Ability to quickly embrace and adapt to changing IT environment, flexible to accommodate tasks, projects,

 

WORKING CONDITIONS:

  • Work Location: Head Office and multiple project site offices.  Access to reliable transportation is required as needed to conduct site-based work tasks across the GTA/Ontario.
  • Background Checks: Criminal and credit checks are conducted as a condition of employment for this position and may be carried out pre and post hire as elected by Eastern Construction.

 

We thank you in advance for your interest. Only those candidates selected for an interview will be contacted.

 

Eastern is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the accessibility needs of people with disabilities and will provide accommodation upon request.